Accessibility improvements
We've made our chat window more convenient for keyboard navigation. Each control is accessible via keyboard now and has a bright outline when focused from keyboard.
We hope this update will improve user experience for those who prefer using keyboard to mouse / touchpad.
March 19, 2021
Unique default customer names in chat
If you don't want to bother your clients by asking their names on pre-chat survey, they will appear in chat as 'Guest'. Imagine 5 concurrent chats with Guest! Easy to mess up.
We decided to fix this. From now on default client's name in every chat will be extended with a number. This will make your agents' navigation through chats easier.
Numbers are not unique and are not tied to specific customers. They are used solely to distinguish concurrent chat rooms.
January 31, 2021
New message alert for minimized chat window
Don't let your customers miss a message in chat! From now on, if the chat window with ongoing chat is minimized, your customers will see a small notification bubble about new message along with a message counter.
January 28, 2021
Upload your own company logo and tune it to fit the chat window
No need to adjust your company logo using external tools before uploading it to your account. Just choose the image you want to use as a logo, check how it looks in the chat window, resize or crop it if needed. You can also use the image as is if you wish.
January 27, 2021
