By using this mode you can stay logged into your console and monitor your agents and their number of chats in real time.
In Android mobile chat app it is possible to get different sound notifications for different console events. This way you can easily distinguish whether you get a new chat request or a new message without looking at your phone. Additionally, long playing notification on incoming customer request won’t let you to miss a chat. In case you prefer not to receive specific types of notifications, you can disable them via the mobile chat app notification settings.